Fortinet 1 YEAR 24X7 FC SVC — 12 Months, 24x7 Support | Fortinet, Support, Security

Keep production security services running during incidents with a 12-month Fortinet 24x7 support contract. Designed for infrastructure teams that require continuous coverage, this service provides full-day, full-week access to Fortinet technical engineers via phone and portal, prioritized case escalation, and guided troubleshooting to restore throughput and security policy enforcement quickly. The plan covers software-level assistance and documented remediation steps; it also grants entitlement to posted firmware updates for devices that are covered by the contract. For procurement and operations, the 24x7 service reduces operational risk by shortening detection-to-resolution time and providing a single vendor path for incident ownership. This is a focused support subscription intended for organizations that run Fortinet appliances in production and need assured vendor response windows and managed escalation paths rather than on-site hardware swap guarantees.