Fortinet FC-10-FCM40-247-02-12 FortiCare 24x7 1 Year | Technical Support, Phone

Preserve network uptime and accelerate incident resolution with a one-year FortiCare contract that supplies 24x7 technical support and phone-based troubleshooting. This SKU covers electronic service delivery and continuous access to Fortinet support engineers for configuration assistance, triage, and escalation. For infrastructure teams running FortiGate and compatible Fortinet appliances, FortiCare reduces mean time to acknowledge and resolve faults by centralizing technical expertise and call-based diagnostics. The service is designed for always-on environments — security operations centers, data centers, and remote offices — where single-point failures can impact availability or compliance. Choosing FortiCare mitigates the operational risk of delayed vendor response and provides predictable support costing compared with ad-hoc professional services. Contract: FC-10-FCM40-247-02-12. Service includes phone support as the primary channel and electronic case management per Fortinet procedures.