Fortinet FC-10-FD3K1-112-02-12 1 Year 4Hr Onsite PRMA | Enterprise Support

Reduce downtime risk with Fortinet’s 1-year 4-hour onsite PRMA service. Designed for environments where delayed response is not an option, this support offering brings rapid field coverage to help restore service quickly when hardware issues interrupt operations. The onsite response window is built for teams that need a clear escalation path and direct access to hands-on support. For infrastructure leaders, the value is in speed, accountability, and continuity. Instead of waiting through extended remote troubleshooting, this service helps move the issue toward resolution with onsite attention inside a defined four-hour window. That matters when the affected system supports security, connectivity, or other business-critical workloads. This is the kind of support tier that fits higher-stakes deployments: sites with limited local IT coverage, distributed facilities, or operations where every hour of disruption carries cost. It is a practical way to protect the investment already made in Fortinet hardware and keep support aligned to the urgency of the environment.