Fortinet FC10-FVE22-212-02-12 1 Yr 4 Hr HW & OS Eng 24x7 Premium RMA | FortiVoice-20E2, Renewal

Preserve voice service continuity for FortiVoice-20E2 deployments with a one-year Fortinet renewal that combines rapid engineering response, around-the-clock access to support, and Premium RMA for expedited hardware replacement. This bundle assigns Fortinet hardware and operating-system engineers with a 4‑hour response cadence to diagnose, escalate and remediate critical incidents. With 24x7 phone and ticketing access, procurement and infrastructure teams get consistent vendor escalation paths and documented support SLAs. Premium RMA accelerates parts shipment and replacement to reduce mean time to repair and retain existing call handling and telephony integrations. Choose this renewal when you must avoid voice outages, preserve SLA commitments to internal customers, and reduce operational uncertainty that comes with third-party break/fix. The contract aligns Fortinet ownership of service continuity — removing the coordination burden from in-house teams and justifying the premium through guaranteed response windows and prioritized parts handling.