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Fortinet Authorized Partner

Fortinet

1 YEAR 24X7 FC SVC

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Fortinet FortiCare 1 Year 24x7 Support — FC-10-FCM20-247-02-12 | Phone Support, Technical

Fortinet

MPN: FC-10-FCM20-247-02-12

$87.94$93.80
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Authorized Dealer — Full manufacturer warranty

Key Features

  • Service term: 1 Year
  • Support coverage: 24x7 phone support
  • Service type: Technical support (FortiCare)
  • MPN: FC-10-FCM20-247-02-12
  • Provided support: Phone Support
  • Manufacturer: Fortinet, Inc.
  • Provide 24x7 incident intake via phone using MPN FC-10-FCM20-247-02-12
  • Enable priority technical case handling with Fortinet’s support queue
Keep Fortinet infrastructure operational under any schedule with a 1 Year FortiCare 24x7 support contract. Designed for enterprise networks where security appliances protect critical services, this subscription provides continuous phone support and technical case management tied to MPN FC-10-FCM20-247-02-12. Prime for sites requiring after-hours response, the service routes incidents to Fortinet engineers for diagnosis, configuration guidance, and vendor-level escalation. Purchasing FortiCare reduces mean time to resolution for complex issues and preserves warranty alignment for supported devices. This contract suits procurement that must justify a higher support tier: the price reflects guaranteed access to Fortinet resources, prioritized handling, and the operational certainty needed for regulated or always-on environments.

Ideal For

  • Sustain perimeter firewall operations across 24x7 production shifts
  • Support rapid recovery for Fortinet appliances after security incidents
  • Maintain vendor warranty and support eligibility for appliance refresh planning
  • Provide after-hours technical escalation for SOC and NOC teams

Why This Product

  • 1Provide guaranteed 24x7 phone access versus standard business-hours support
  • 2Include vendor escalation and priority queuing compared with basic support tiers
  • 3Preserve warranty alignment for covered appliances unlike third-party support
  • 4Reduce mean time to resolution by routing issues directly to Fortinet engineers