Fortinet FortiCare Premium to Elite Upgrade, 1 Year | Support, Enterprise

Upgrade eligible Fortinet environments from FortiCare Premium to Elite for 1 year and raise the support bar on critical security infrastructure. This service is intended for customers already covered by FortiCare Premium who need a stronger support tier without replacing the underlying platform. Elite support is built for operations teams that cannot afford slow escalation when firewalls, secure access, or edge security services are under pressure. It helps shorten the path from issue detection to vendor engagement, which matters when uptime, policy enforcement, and remote access are tied to a single security stack. For procurement teams, this upgrade is a straightforward way to align support investment with business risk. It is especially relevant for environments where a standard support tier is no longer enough, but a full platform change is not on the table. The result is more predictable response handling and a support posture that better matches the value of the protected workload.