Fortinet FORTIGATE-101F — 4-Hour Hardware Delivery Premium RMA Service | RMA

Maintain high-availability for FortiGate-101F deployments by adding a premium RMA path that accelerates hardware delivery and repair. This service commits to a 4-hour hardware delivery SLA (where regional logistics permit) and prioritizes parts movement under FortiCare Premium or FortiCare Elite entitlements. Designed for enterprises that cannot tolerate extended appliance outages, the offering coordinates Fortinet logistics, tracks replacement shipments, and provides status updates through escalation channels. While this SKU focuses on expedited hardware delivery rather than dedicated onsite engineer time, it significantly shortens mean time to repair by moving replacement hardware into the customer site rapidly and enabling IT staff or contracted technicians to restore service with minimal wait. Ideal for branch aggregation points, data-center edge firewalls and high-throughput perimeter appliances, the service preserves policy continuity and supports compliance and incident reporting requirements.