Fortinet FWF-51E-F-BDL-983-12 1-Year FortiCare | On-Site Support

Protect operational continuity with this Fortinet support package built for environments that need fast, on-site response. It combines 24x7 coverage with a 4-hour installation response time, helping teams resolve service events without waiting on remote-only workflows. For infrastructure groups responsible for security uptime, that matters when every hour of delay affects risk exposure. The plan includes installation support, phone support, and defective media retention, giving procurement and operations teams a clearer service path for hardware-related issues. It is structured as a 1-year post-warranty offering, which makes it suitable for extending support on deployed systems that still have useful life and need dependable coverage. This is a practical choice for organizations that want more than basic break-fix coverage. On-site assistance reduces friction during service events, while the 4-hour response target supports tighter maintenance windows and faster return to service. For Fortinet environments that remain in production, this plan helps keep the support model aligned with the value of the hardware already in place.